FREQUENTLY ASKED QUESTIONS

How to create an account?

1. Click the "Account" link at the top right-hand side of our webstore.
2. Select "Register" link, fill up the form, click “Create an Account”.
3. Fill up the “Default Billing & Shipping Address”.
4. You will receive 'Welcome Email' to the email address you registered.

How to edit my account information?

1. Click the "Account" link at top right-hand side of our webstore.
2. Sign in to your account.
3. Click drop down to select “My Account”
4. Edit your account information and save for any changes.

I forgot my password.

1. Click the "Account" link at top right-hand side of our webstore.
2. Sign in to your account.
3. Select ‘Forgot Your Password?”
4. Fill in your email address registered, select ‘Reset My Password”
5. We will send an email to you to reset your password.

How much is the shipping cost?

Method 1

1. Simply add items to your cart and click the “View and Edit Cart”
2. At SHOPPING CART summary, select “Estimate Shipping and Tax”
3. Enter your destination info to get a shipping estimate.
4. You will be offered Shipping Carrier option with method choices and their prices.
5. If no shipping cost offered, contact enquiry@alliance-a.com, inform us specifically your country and we will check with Shipping Carrier accordingly.

Method 2

1. Simply add items to your cart and click the “Proceed to Checkout”.
2. Fill up the Shipping Address info.
3. You will be offered Shipping Carrier option with method choices and their prices.
4. If no shipping cost offered, contact enquiry@alliance-a.com, inform us specifically your country and we will check with Shipping Carrier accordingly.

What is your return policy?

1. Please refer to our Terms and Conditions page for complete detail.

How do I change or cancel an item in my order?

1. Click the "Account" link at top right-hand side of our webstore.
2. Sign in to your account.
3. Click drop down to select “My Account”
4. Then Login to your account to find and edit your order.
5. Please note that once an order has begun processing or has shipped, the order is no longer editable.

Do you ship to my country?

1. Click the "Account" link at the top right-hand side of our webstore.
2. Select "Register" link, fill up the form, click “Create an Account”.
3. If your country is not in the drop-down menu of available countries, unfortunately, we cannot ship to your country at this time.

When will my order ship and what are my shipping charges?

1. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Carrier with method choices and their prices.
2. Your selected Shipping is automatically calculated prior to submit your payment information.
3. During the checkout process, you may choose any of our current payment options and continue to place your order.
4. Please note that all order is prepaid and we will ship your order shortly after we receive payment from you.

What are my payment method choices?

Debit / Credit Card

1. Log in to https://www.paypal.com
2. Pay to PayPal account: sales@alliance-a.com

PayPal Account

1. Log in to https://www.paypal.com
2. Pay to PayPal account: sales@alliance-a.com

Bank Transfer

• Company Name: Alliance Automation Pte Ltd
• Bank Account No (USD): 310-900-428-4
• Bank Account No (SGD/EUR): 104-314-630-6
• Bank Name: United Overseas Bank Limited
• Bank Address: 30 Tai Seng Street, #01-01 Breadtalk IHQ, Singapore 534013
• Bank Branch/Branch Code: UOB Tai Seng/004
• Bank Code: 7375
• Bank Swift Code: UOVBSGSG
• All local charges borne by remitter & overseas charges by beneficiary
• Please add USD15.00/SGD20.00 for bank charge

Express Delivery

1. We will dispatch your purchase as fast as possible to anywhere around the world!

Secure Shopping

1. Our payment system utilises the latest SSL system encryption technology to keep your details safe.

12 Months Warranty

1. Subject to the Terms and Conditions, where your goods are defective within 12 months of your purchase.

Customer Service

1. Great customer service and experience are our promises.

Quality Policy

1. Consistent original genuine products quality and competent services which exceed customer expectations.

Buyer Protection

1. Your purchase on our store is safe protected by Paypal and SSL encrypted.

Competitive Price

1. We always trying our best to maintain and offer competitive pricing in the market.